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Your frequently asked questions are answered here...

Frequently Asked Questions

When ordering treatment on the web, it's understandable that you would want a few questions answered, so, we have compiled the most frequently asked ones below.

What happens in an online consultation?

You are advised to consult your doctor / physician about any treatment you undertake. With, you choose a drug, read the information about it, then fill in an order form which includes medical questions which are reviewed by the doc. This effectively acts as part of a consultation, a pharmacy dispenses and posts it to you via an international courier. If the doctor disagrees with your request, you are refunded in full.

Which Courier companies do you use?

Courier Companies

Our pharmacies only use Royal Mail from the United Kingdom and UPS. We email you the tracking number upon dispatch so you can see where your order is at any time.

Are the medicines genuine?

We only prescribe genuine branded medication. Each treatment on our site has undergone clinical testing and has been FDA approved. Our dispensing pharmacy, Pharmacy2U do not dispense treatments without a prescription, and every prescription is double checked by the dispensing pharmacist to make sure that nothing is left to chance in protecting the integrity of our system and your health.

Any hidden costs?

No, we do not believe in hidden costs. The price you see includes the online consultation and the cost of the international courier. The price set by manufacturers of each of the medications for your country are different from ours. This is why we are so cheap - the same medication at a price that is sensible. Why pay more?

When do I get my order?

Treatment is normally delivered within 24hours of placing your order. Our dispensing pharmacy, Pharmacy2U will dispatch your treatment using Royal Mail's Special delivery service in-order to guarantee delivery by 1pm the following working day.


Is the process discreet?

Yes, the only parties aware of your purchase are the doctor and pharmacy. We do not sell your information on, or display it publicly. All medications are packaged discretely to ensure safe, untampered arrival to your door.

Do I need to be at home to sign for it?

Yes, the courier will require a signature on delivery as confirmation of receipt.

What if I am not at home?

The courier should leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.

I placed my order a few days ago, why have I not got it?

Please get in touch to resolve the issue. It could be that we have tried to get in touch without success before proceeding with your order, it could be a medical issue.

Can I get a refund?

By law, we are unable to accept returned prescription medicines.

Which Credit cards do you accept?

Credit cards

121doc accept Visa and Mastercard and most debit cards. If you are not sure about your own card, just get in touch.

Are my personal details safe with you?

Your details are safe with us, and will not be sold on for any reason whatsoever.

Can I talk to your doctor about my condition?

Yes, just drop us an email stating your name, contact details and best time to call, and he / she will get in touch with you in the strictest of confidence.

Are you an online pharmacy?

No, we are an online clinic from which you can expect a more expansive range of services than any online pharmacy will offer. We use the services of UK and EU registered doctors and Pharmacy2U who dispense the medication once a valid prescription has been received.

Is it legal to obtain treatment in this way?

It is legal in most countries to import treatments for a certain duration. However, we advise that you check the specific laws in your own country before placing an order. Remember that 121doc is not an online pharmacy; medication is dispensed via Pharmacy2U after receiving a valid prescription.

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